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A review of recent advances in Internet of Things-based customer relationship management to improve customer satisfaction and loyalty in the airline industry

Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong

Measuring the impact of customer loyalty programs and mediating factors on customer loyalty: the beauty & health retailing stores in Hong Kong

The customer loyalty cascade and its impact on profitability in financial services

What drives customer loyalty? Nonlinear effects of customer delight and satisfaction on loyalty and the moderating role of service experience

Examining determinants of cross buying behaviour in retail banking

Corporate social responsibility, customer trust, and loyalty - perspectives from a developing country

New insights into consumer loyalty of website-services: the quadratic effect of flow

The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry

An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model

Conceptualising the application of relationship marketing orientation to the internal business environment

Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry

Enhancing value for Chinese shoppers: the contribution of store and customer characteristics

Examining the relationships between attributes of e-service performance, brand involvement, attitudes and website loyalty: implications for e-service brand management

The impact of the customer orientation of call center employees on customers' affective commitment and loyalty

Enhancing value for Chinese shoppers: store and customer characteristics

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